Why Choose Eviso
1.1. What these terms of sale do. These terms of sale set out the terms and conditions which govern the relationship between us, Giomani Designs Limited, and you when we sell goods to you via our website www.evisofurnishings.co.uk or via our telephone ordering system. Please read these terms of sale carefully before you place an order with us as when you place an order with us (either by purchasing from our website www.evisofurnishings.co.uk or by purchasing via our telephone ordering system) you agree to be bound by these terms of sale. If you do not agree to be bound by these terms of sale or if you have any questions regarding our terms of sale please contact our team at hello@evisofurnishings.co.uk who will be pleased to assist with your query.
1.2. Important terms for you and us. We would especially like to draw your attention to the sections listed below which set out important rights for you and us: Section 7 (Cancellations and Returns) Section 9 (Our Responsibility To You For Loss Or Damage Suffered By You)
1.3. Your rights as a consumer. These terms of sale do not affect your statutory rights as a consumer.
1.4. We may make changes to these terms of sale. We may change these terms of sale at any time. If we do so we will post the new terms of sale on our website. It is important to check our website for any updates made by us to the terms of sale as they will apply to any future orders placed by you.
1.5. Other terms that may apply to you. There are other terms and conditions that may also apply to you when ordering via our website or telephone ordering system or when taking part in our competitions or promotions. These terms and conditions are listed below.
2. ABOUT US
2.1. Who we are. We are a part of Giomani Designs Ltd, a limited company registered in England and Wales under company number 07182902. Our registered office is Redman Fisher Building, Bean Road, DY4 9AQ.
2.2. How to contact us. To contact us, please email: hello@evisofurnishings.co.uk or by telephone: 0123456789.
2.3. How we will contact you. We may contact you by email and telephone.
3. OUR GOODS
3.1. We may make changes to the goods we sell to you. We and our suppliers have a policy of continuous product development and reserve the right to amend the specifications of any goods or products without prior notice in relation to future sales. Any changes to products will be subject to Eviso includes adjustments to sizes or ornamental detailing on individual items purchased. Please email or call ahead to check exact sizes or potential changes as on occasions minor adjustments may have been made by our supplier.]
3.2. Goods may look different to their pictures. We make every effort to ensure that the goods we sell look like the photographs and comply with the descriptions provided our website. Please note however that certain colours may look different to the actual colour of a product when displayed on an electronic device. Unless agreed with you, the goods supplied will be of equivalent value, functionality and appearance.
3.3. Your use of the goods we sell to you. All goods which we sell to you should be used and operated by you in accordance with the accompanying instructions and advice.
4. ORDERING FROM US AND OUR CONTRACT WITH YOU
4.1. How to place an order with us. You can place an order with us by ordering via our website and using our checkout process or by calling us and using our telephone ordering system. As part of our checkout process, you will be given the opportunity to check your order and to correct any errors before confirming your order and submitting your order to us. Once you have submitted your order, we will send you an order acknowledgement to the e-mail address you provided during the ordering process. Our acknowledgement will include details of the products you ordered and their prices. Our acknowledgement email does not constitute acceptance of your order.
4.2. The creation of a contract between you and us. The contract between you and us will only take place once we have accepted your order. Our acceptance and the creation of the contract between you and us will take place when we dispatch the ordered goods to the address you provided during the order process and sent a dispatch confirmation e-mail to you. Please note that your payment may be processed immediately even if we have not yet accepted your order.
4.3. What happens if we cannot accept your order. We will notify you by phone or e-mail, if we cannot accept your order or if you cancel the order prior to dispatch. If we have taken payment, we will refund you as soon as possible (and in any event, within 14 days).
There are circumstances where we may refuse to accept your order such as: where goods are not available;
where we cannot obtain authorization for your payment;
if there has been a pricing or description error;
if you do not meet any eligibility criteria set out in our terms of sale; or
if you refuse to provide proof of your identity where it is required to confirm your address or payment method.
5. PRICING
5.1. Delivery charges. We may charge you for delivering the goods. Details of our delivery charges will be provided to you before you place your order a part of the ordering process. We may offer free delivery to locations in the UK however exceptions apply for delivery to the Scottish Highlands, UK islands and Northern Ireland. If a delivery will attract an additional shipping fee, then we will contact you first to confirm that you still wish to continue with the order. Any additional fees due will be charged at cost.
5.2. Prices for goods. All prices for goods are shown on our website and will provided by us before you place your order. We may change the prices for goods at any time, but these changes will not affect any orders that we have already accepted.
5.3. VAT. All prices stated include VAT at the applicable rate. For orders made outside of the UK all orders will be charged including the applicable UK rate of VAT. Any UK VAT paid can then be claimed back through your home country.
5.4 The information, services, prices and products provided on and throughout this website are subject to change without notice. In the event of a genuine website error or inaccuracy, we reserve the right to withdraw an offer immediately.
5.5 Eviso Furnishings reserve the right to cancel any confirmed orders that are subject to genuine website error or inaccuracy, this may or may not be related to product pricing.
5.6 All products and promotions offered are subject to availability and can be withdrawn at our discretion.
6. DELIVERY
6.1. A delivery is deemed to have taken place once the goods have arrived at the address provided for delivery in your order. Please note, all garden furniture deliveries are kerbside only. This means that the delivery person may at his / her discretion help carry or move the delivery around the delivery location to its designated area within the delivery location however are not obliged to. If a delivery person does help with the carrying or moving of the furniture, then this will be deemed a separate verbal contract formed by the delivery person and you.
6.2. Signatures are not necessarily required as proof of delivery. If a signature is required, you should check the number of packages and the condition of the inspected goods delivered before signing. We may leave your goods at the address specified in your order without a signature except where you have told us that the goods must not be left at the address without a signature.
6.3. It is your responsibility to dispose of the packaging.
6.4. Please let us know within 48 hours of delivery if there are any parts missing or damaged goods by emailing us at hello@evisofurnishings.co.uk. Please also see Section 7 of these terms of sale which sets out more information about the rights and remedies available to you.
6.5. Responsibility for the goods during and after delivery. We are responsible for the goods whilst they are being delivered to you. Once delivery is deemed to have taken place (see Section 6.1 above for more information about this) responsibility for the goods will pass to you so that any loss or damage to the goods is at your own risk. It is important to note that responsibility will pass to you even if you have not taken possession yourself of the goods or if we leave the goods at your address. By way of example, you will be responsible for the goods when we deliver the goods to a public or workplaces such as hospitals and hotels and a person that is not you has received the goods from us.
6.6. If we cannot deliver the goods because you do not allow us to deliver the goods to you then we have the right to charge you for a second delivery as our delivery obligation only stands for the first delivery attempt. For goods which are garden furniture and/or garden structures, redelivery charges will usually be around £55 per package or pallet. A delivery date will be booked to allow time to accept the delivery. If you refuse delivery of an order, we will take the goods back to our warehouse and will charge you a return delivery fee deemed reasonable. The return delivery fee will be deducted from the refund amount which shall be issued once we have received the goods back in our warehouse and fully inspected the goods.
6.7. Delivery times. We strive to deliver goods within the lead time stated when your order was placed. If it is clear to us at the time you place the order that delivery will take longer than the agreed lead time, we will notify you before accepting and completing the order processing.
6.8. Failure to deliver on time. If we fail to deliver within the time specified or, if no time has been specified, within 30 days of your order being submitted to you (or as otherwise agreed), you may end the contract immediately if:
failure to deliver was caused by us refusing to deliver your goods; in light of all relevant circumstances, delivery within that time period was essential; or you told us when ordering the goods that delivery within that time period was essential. If you do not wish to cancel, or none of the circumstances described above apply, you may specify a new (reasonable) delivery date. If we fail to meet the new deadline, you may end the contract by email or telephone. The contract shall be deemed to be terminated upon our acknowledgement of receipt unless we have performed the delivery in the meantime. If you have the right to end the contract as described above, you may instead cancel or reject part of your order provided that separating the goods in your order would not significantly reduce their value. Any sums that you have already paid for cancelled goods and their delivery will be refunded to you within 14 days. Please note that if any cancelled goods are delivered to you, you must return them to us or arrange with us for their collection within 14 days from the date of cancellation or delivery (whichever is later). In either case, we will bear the cost of returning the cancelled goods.
6.9. We deliver to Mainland UK with exceptions applying for delivery to the Scottish Highlands, UK islands and Northern Ireland.